Unstitched Luxury Iznik Winter Collection ILW-01 FIORELLA

Shipping Policy

We are committed to providing you with excellent service and timely delivery of your items.

All orders will be shipped out on the next working day or the same day if the order is placed before 3pm. We aim to dispatch all orders as quickly as possible to ensure timely delivery.

For UK delivery, we use a variety of courier services to ensure that your item is delivered in 1-2 working days. However, please note that delivery times may vary depending on the courier, and it may take longer to deliver to remote or rural areas.

For international orders, delivery can take up to 10 working days depending on your location and the courier service used. We will provide you with a tracking number once your item has been dispatched so that you can keep track of its progress.

Please note that all delivery times are estimates, and we cannot be held responsible for any delays caused by the courier service or customs processing.

Out Of Stock Items

We strive to ensure that all items are in stock and available for immediate shipping. However, if any products from your order are out of stock, we will contact you by phone or email to let you know as soon as possible.

We will offer you the option to choose a replacement for the out-of-stock item, or a refund will be processed for that item, and the remaining products will be shipped to you.

If you choose a replacement, we will do our best to provide you with a suitable alternative, but please note that this may not always be possible.

We will only process payment for the items that are shipped to you, so you will not be charged for any out-of-stock items or items that are not shipped.

Please note that while we do our best to keep our website up to date with accurate information on stock levels, occasionally items may become unavailable due to unforeseen circumstances. In such cases,

we will do our best to offer you an appropriate solution and keep you informed throughout the process.

If you have any questions or concerns about your order, please don't hesitate to get in touch with our customer service team. We are here to help you and ensure that your shipping experience with us is a positive one.

Returns Policy

We want you to be completely satisfied with your purchase, and we understand that sometimes you may need to return an item. Here's our 14-day returns policy:

If for any reason you are not satisfied with your purchase, you may return it to us within 14 days of receiving it for a full refund.

To be eligible for a return, the item must be unworn, unused, and have all tags still attached.

Please note that the buyer is responsible for the return shipping costs.

We recommend using a tracked and insured shipping method to ensure that the item is returned to us safely.

Once we receive your return, we will inspect the item to ensure that it meets our return policy criteria.

If the item is approved for a refund, we will process the refund within 5 working days.

Please note that it may take several additional days for the refund to appear in your account, depending on your payment method and your bank's processing times.

If you received a defective or incorrect item, please contact our customer service team as soon as possible, and we will do our best to resolve the issue quickly and efficiently.

Please note that some items may not be eligible for returns, such as custom or personalized items, and any such exclusions will be clearly stated on the product page.

If you have any questions or concerns about our returns policy, please don't hesitate to contact our customer service team.

We are here to help you and ensure that your shopping experience with us is a positive one.